Hager Group has devoted its latest Annual Report 2016/17 to looking more closely at the added value that is inherent in Smart Services. The Annual Report looks at how the digitalisation of the company has enabled the launch of new services and simplified management of existing ones.
Only by really understanding customers can the right offers be made. Indeed, offering Smart Services is Hager Group’s way of establishing more meaningful dialogue with its customers, getting a clearer idea of their needs, responding with better products and solutions and creating added value.
Hager Group Annual Report shadows the Hager quick-response team as it goes about its work, interviews Martin Kaiser about his role as General Manager of Hager Services and recognises colleagues who have gone the extra mile for their customers.
Fittingly for the ‘added value’ theme, many of the articles have additional digital content and this even in the printed report. Digital contents can be accessed by downloading Hager Group Annual Report 2016/17 app in iTunes or Google Play Store and pointing with a smartphone to the special + symbol in the brochure. The app gives the opportunity to meet a virtual reality version of CEO Daniel Hager.
Hager Group Annual Report is also available entirely online, enhanced by additional complementary videos, audio, image galleries, links to further information and other exciting features: www.hagergroup.com/annualreport
About Hager Group
Hager Group is a leading provider of solutions and services for electrical installations in residential, commercial and industrial buildings. Its range of solutions and services extends from energy distribution to cable management and from security systems to building automation.
As an independent family-owned and family-run company based in Blieskastel, Germany, Hager Group is one of the industry’s innovation leaders. 11,400 employees generate sales of around 1.9 billion Euro. Components and solutions are produced at 25 locations around the globe and customers in 136 countries all over the world trust in them.