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Commercial training

Commercial training

Industrial administrator

Duties:
Industrial administrators work at companies in all sectors and deal with commercial and managerial duties such as materials management, sales and marketing, HR, finance and accounts.

Typical activities:
Industrial administrators manage business processes in companies of every conceivable type. In materials management, their tasks include comparing quotes, negotiating with suppliers and managing goods acceptance and storage. In production management they plan, manage and monitor the manufacturing of goods or services and create order documents. Drawing up calculations and price lists and conducting sales negotiations with customers are among their areas of responsibility in sales. They also develop targeted marketing strategies. In the accounts and finance departments, industrial administrators process, post and audit business transactions. In the HR department, they create the salary and payroll accounts. They are also involved in personnel requirements planning and assist with personnel recruitment.

Prerequisites:
At least higher education entry qualification (economics/business)

Training period: 3 years (condensed 2-year course also possible)

 

Dialogue marketing manager

Duties:
Dialogue marketing managers sell services through the channels of direct marketing and telemarketing. They ensure that capacities are available, organise customer communications and monitor the success of dialogue marketing activities. Dialogue marketing managers work in call centres that act on behalf of various clients as well as in service and customer-contact centres for industrial, commercial and service companies in a variety of sectors. Special organisational units for dialogue with customers or citizens within public-sector institutions are also potential employers.

Typical activities:
Dialogue marketing managers manage the jobs which are carried out for industrial, commercial and service companies by service, call or contact centres. They do this by designing campaigns and projects. They manage the project execution from a commercial perspective. They also select and train the necessary personnel. In addition, they help to create quotations for services and conclude contracts. They also process enquiries, orders or complaints and work in sales and marketing. Customer acquisition, support and retention also fall within the scope of their responsibilities. They advise customers, e.g. by telephone, Internet chat or co-browsing, and offer them customer-specific solutions.

Prerequisite:
At least a secondary school leaving certificate with good grades in Mathematics and German.

Training period: 3 years

 

Warehouse logistics specialist

Duties:
Warehouse logistics specialists move goods, store them correctly and assist with logistical planning and organisation processes.

Typical activities:
They accept goods of all types in logistics centres, industrial companies, haulage companies and mail order companies and check their quantity and nature on the basis of the accompanying documents. Warehouse logistics specialists organise the unloading process, sort the goods and correctly store them in previously planned places. In doing so, they ensure that the goods are stored under the optimum conditions and regulate factors such as the temperature and humidity. In the outgoing goods area, they plan delivery trips and determine the cheapest delivery method. They prepare deliveries, package the goods and create the accompanying documents such as delivery notes or customs declarations. They also load lorries, containers or railway wagons, operate fork lift trucks and secure loads against slippage or leakage. Warehouse logistics specialists also optimise the in-house flows of information, materials and value from procurement to sales. They investigate sources of supply, compare quotations, order goods and authorise payments. The calculation of warehouse KPIs, stocktaking activities and simple annual accounts are also within their areas of responsibility.

Prerequisites:
At least a secondary school leaving certificate with good grades in Mathematics and German.

Training period: 3 years (condensed 2-year course also possible)

 

IT specialist for system integration

Duties:
IT specialists for system integration realise customer-specific information and communication solutions. They do this by networking hardware and software components to form complex systems. They also provide user advice and training.

Typical activities:
IT specialists for system integration plan and configure IT systems. They work as service providers in-house or on a customer’s premises to set up these systems in line with customer requirements and they operate and/or manage them. In the event of errors, their role also involves systematically restricting and rectifying the fault by using modern expert and diagnostic systems. They provide internal and external user advice on the selection and use of equipment and resolve application and system problems. They also create system documents and provide user training.

Prerequisites:
At least a secondary school leaving certificate with good IT skills.

Training period: 3 years (condensed 2-year course also possible)

 

Event Manager

Duties:
Event managers plan and organise events and ensure that they run smoothly. They calculate the costs and assume all commercial tasks in connection with the planning, execution and follow-up of events.

Typical Activities:
Event managers plan events, organize their execution and manage their preparation and follow-up from a commercial perspective. For example, they develop target-group oriented concepts for trade fairs, conventions, concerts or exhibitions, they assess event-related risks, calculate costs and create quotations for services. They acquire customers and advise and support them before and during events, they draw up time schedules and procedures ensuring that they are being implemented. They do this by taking account of the equipment required for the event, the surrounding conditions, existing regulations as well as economic aspects of profitability. On completion of the event, they do performance reviews and add up the bills.

They observe current market developments in the field of road shows and events, draw up marketing and PR concepts and implement the related activities. Furthermore, they are involved in HR activities and deal with cost and revenue planning.

Prerequisite:
At least higher education entry qualification (economics) as well as creativity, communication and organizational skills.

Training period: 3 years (condensed 2-year course also possible)