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07.02.20

Customer Experience Specialist (m/f/d)

Customer relationship is your area of expertise? Are you inspired by the development of customer-oriented processes? Would you like to take up a new challenge in a dynamic team under construction?
Join us now!
We are looking for our future Customer Experience Specialist (m/f/d) for a permanent contract at our site in Frankfurt, Paris or Obernai.


Career level
Experienced professional
Country
Germany
Department
Product Marketing
Location
Hessen

Customer Experience Specialist (m/f/d)


The CX Specialist will ensure a unique and delightful customer experience. Your mission will be to plan and manage the execution of digital and offline programs designed to improve our Customer‘s Experience all over Europe. The position will be based in one of our Hager facilities in Frankfurt, Paris or Obernai.

Your responsibilities

  • Understand the customer. Building a customer strategy by understanding customers' needs and behaviors. Describe main personas and typical customer journeys by identifying touchpoints and common pains and gains for different markets.
  • Create a customer vision & identify the right solution. Be in charge of a customer journey map, develop and drive initiatives that will increase the customer satisfaction.
  • Run projects. Gather people from different countries together, make them working together, identify common levers and make that happen by using agile methodologies.
  • Manage stakeholders. Partner with our content factory, our digital factory and local Marketing teams. Collect insights and analyze data by liaising closely with our Customer Intelligence Department.

Required Qualifications

  • Master Degree, min. 5 years of experience in marketing, preferably consumer insights
  • Project Management skills, workshop facilitation skills, self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Experience in working in a multinational environment, used to deal with different cultures
  • High level of energy to inspire, engage and embark people on your projects
  • Excellent interpersonal, verbal and presentation skills, strong and attentive listening skills
  • Ability to collect and analyze data and situations and draw appropriate conclusions
  • Affinity to digital tools and ecosystems
  • English fluent, German and/or French is a plus

Please submit your application in English.

Our offer
You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.

Your challenge

Take your future chance and convince us. You can upload your application easily in our Group-wide application management system.
Please use the opportunity of the online application, 10 minutes are enough!
We are available in advance for your specific questions.


Join us now ! 

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Prowald Julia
Personalreferentin
Hager Group
 
 

Es wird nie langweilig. Man kann viel selbst mit entwickeln. Selbst Ideen rein bringen und das ist das spannende an dem Job des Marktmanagers.

Christian Weinard, Market manager

Read more

I find working with people really interesting, and I enjoy managing and acquiring projects.

Sven Martin, Field sales employee in residential and commercial buildings

Read more

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