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3th August 2018

Hager UK launches an UK industry and Hager first automated chatbot

Following the publication of the 18th Edition of the IET Wiring Regulations Hager UK has launched a new service for the professional electrician community;  Hager Regs Live will help this community to be up-to-speed with all things 18th Edition-related, in particular new specifications and their correct implementation.

The chatbot has its own Regs Live Facebook page where questions on the new regulations can be answered. The service is also available on the www.hager.co.uk. This innovative service is unique within the industry.

The automated chatbot, Reg, is on hand 24/7 to provide contractors with technical support on the new rules of the 18th Edition. Ian Smith, Marketing Manager at Hager UK comments “…as our industry enters a period of significant change, it’s important we, as manufacturers and distributors, are able to help electrical contractors to successfully navigate this change. 

Our automated chatbot, Reg, will be on hand 24/7 to provide contractors with technical support.” Indeed, it’s all about customer centricity for our UK customers and playing to our capacity to innovate.

In addition to online support available via Reg, Hager is also taking its ‘Regs Live’ initiative out on the road during the year to help ensure the industry has a full working understanding of the changes once the new regulations come into full force on 1st January 2019. An overview of can be found here.


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