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07.12.20

IT Support Analyst (m/f/d)

You are fan of computer science and like to work autonomously in international context and challenges?

We are currently looking for a IT Support Analyst (m/f/d) based in Blieskastel for a permanent contract.

Please submit your application in English!


Career level
Experienced professional
Country
Germany, France
Department
Information & Technology
Location
Saarland, Alsace

IT Support Analyst (m/f/d)


Mission

As an IT support analyst, you will report to the “Digital Workplace” department within the IT department (~ 300 people) and will be responsible for supporting users in France and Germany (~ 8000 users) and the group’s various subsidiaries:

  • Processing of calls from users and their tickets (incidents and service requests)
  • Qualification of the request and ensuring the remote control of the workstation
  • Solving first level problems that do not require lengthy investigation
  • Forwarding inquiries/requests to the next level and to the teams with the necessary expertise

 

Technical requirements, necessary skills and knowledge

  • At least two years of university education in computer science or three years of initial experience in computer science or user relations
  • Strong interest in IT in general
  • Knowledge of the infrastructure (server, Azure, Cloud, VPN …)
  • Abilities for setting up the Microsoft environment (Windows, Office 365, Teams, …)

 

Personal requirements/skills

  • Very good interpersonal and communication skill, even in stressful situations
  • Organizational skills and independent work
  • Analysis capability
  • Preferred fluent in three languages (German, French, English)

 

Our offer

You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.

Your challenge

Take your future chance and convince us. You can upload your application easily in our Groupwide application management system. Please use the opportunity of the online application, 10 minutes are enough! We are available in advance for your specific questions.

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Michelle Molter
Michelle Molter
Recruitment Specialist

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