Listening? Isn’t that what we all do, day in and day out?

In fact, today we receive more impressions than ever before. And yet often something essential is lost. Because listening and understanding are two different things. Only those who can listen carefully can transform information into valuable knowledge. And only those who share this knowledge with partners and customers develop a true understanding of what lies ahead.

This Annual Report is therefore dedicated to the precious art of listening. Its chapters follow the themes of Hager Group Project 2020, in which we intend to give our direction for growth and momentum over the next five years. This corporate project is also the result of listening and sharing; it contains the ideas and experiences of hundreds of employees, partners and customers from around the world who together devised our Project 2020.

As such, our company will continue to develop in the years ahead thanks to the feedback and suggestions from our employees, customers and partners. As uncomfortable as it may sometimes be: we are listening.